General Questions
What forms of payment are accepted?
We accept payments via VISA, Mastercard, American Express, and Apple Pay
How do I know if my payment has been received?
Upon completion, you'll receive an automated email confirming your order.
Please keep this email until you receive your package. If you don't see it, check your spam or junk folder.
How can I track my shipment?
Once your order is shipped, you will receive a shipment confirmation number within 24-48 hours via email, which allows you to track your package.
And you can always find your order here
How long does it take for orders to be processed before shipping?
All orders are processed within 1–3 business days. Please note that processing does not occur on weekends or holidays.
What are my shipping rates and estimated delivery times?
We offer standard free shipping within the United States with an estimated delivery time of 3–10 days for all orders.
Shipping to other countries will be subject to local shipping rates.
Do you ship internationally?
Yes, we ship internationally.
How can I contact customer support?
You can reach our customer support team via the contact form on our website or by emailing us directly at support@eillensia.com.
Product Questions
Deep Sleep Pillows
Any FAQs specific to this collection should be referred to on the product page:
Neck Care: Heated Neck Lymphatic Massage Pillow
Any FAQs specific to this product should be referred to on the product detail page.